RAAH
Privacy Policy
Version: Sample 1 · Effective from: [date]
This is the sample text supplied with RAAH. Highlighted words in square brackets are still to be filled in, and the final version will be reviewed by a legal advisor.
1. Who we are
[Company Name] (“we”) runs RAAH. Contact for privacy questions: [privacy contact email].
2. What we collect
| Information | Why we need it |
|---|---|
| Name, email address, password (stored protected, never readable) | To create and secure your account |
| Gender | To let members filter leads by gender |
| Mobile number (optional) | Collected at registration. Not shown to other members. Visible to administrators |
| Profile photo (optional) | To show on your profile |
| Vehicle type: Bike or Car (Raahi only) | To show on your profile |
| Your route: places you type, travel days, approximate departure times | To find relevant co-travellers |
| Connection requests, chat messages, ratings and reports | To run the service and keep members safe |
| Login details: time, device, browser, IP address | For security |
| Terms you accepted, with version and time | To keep a record of your agreement |
3. What other members can see
Other members see only a limited profile: your name, photo, gender, journey role, vehicle (if Raahi), verified-email badge, rating average and count, the month and year you joined, and your current route (the places, days and approximate times you entered).
Other members never see your email address or mobile number from RAAH. Anything you type in a chat is visible to the member you are chatting with, so share personal details only if you choose to.
4. Who can read your chat
Administrators do not read chats during normal operation. If a member reports a conversation, an administrator can read that conversation to review the report, and each such access is logged.
5. How we use information
To run RAAH: find matches, show leads, send connection requests and messages, send you notifications and emails about your account and activity, moderate ratings, handle safety reports and improve the service. We do not sell your personal information.
6. Sharing
We share information only with service providers who help us run RAAH (for example hosting and email delivery), and only as needed; or where required by law or to protect someone's safety.
7. How long we keep it
[Retention period to be decided with the client's legal advisor.] Records of activity, chats, ratings and reports may be kept for safety, audit and legal reasons. See section 9 for your choices.
8. Security
We protect information with access controls, protected password storage, encrypted connections and activity logs. No system is completely secure, so please keep your password private.
9. Your choices
You can view and correct most of your profile in the app. You can deactivate your account. To ask about access, correction or deletion of your information, write to [privacy contact email]; we will respond as required by applicable law. Gender is corrected by an administrator on request.
10. Emails and notifications
We send emails needed for your account (verification, password reset, safety and account actions). You can switch off optional emails, such as the daily leads digest and unread-message reminders, in Notification Preferences.
Our emails may record when they are opened and which links in them are clicked, so we can tell whether they arrive.
11. Age
RAAH is not meant for people under [18]. If we learn that a younger person has registered, we may close the account.
12. Changes and contact
We may update this policy. If the change is important, we will ask you to accept it. Questions: [privacy contact email]. Address: [company address].