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RAAH

RAAH

Safety Guidelines

Version: Sample 1 · Effective from: [date]

This is the sample text supplied with RAAH. Highlighted words in square brackets are still to be filled in, and the final version will be reviewed by a legal advisor.

Travelling with someone new is a personal decision. These guidelines help you stay safe. RAAH connects people; you decide whether and how to travel together.

Before you connect

  • Read the person's profile, route and rating. A verified-email badge only shows that the email address was confirmed; it does not prove who the person is.
  • Take your time. You are never obliged to accept a request or to send one.
  • Use the gender filter if it makes you more comfortable.

In chat

  • Keep conversations on RAAH chat until you trust the person.
  • Do not share your home address, bank details, identity documents, passwords or OTPs.
  • Do not send or lend money.
  • If anyone pressures you, makes you uncomfortable, or asks for something that feels wrong, stop and block them, then report them.

Meeting for the first time

  • Meet in a public, well-lit, busy place such as a metro station or a main road, not at a private location.
  • Tell a family member or friend who you are meeting, where, and when. Share the person's name and, if you know it, the vehicle details.
  • Check that the person matches their profile. If anything is different, do not go ahead.
  • Trust your instincts. You can change your mind at any time.

While travelling

  • If you are a Raahi: drive safely and legally. You are responsible for your vehicle, licence, insurance and helmet or seat-belt use. RAAH does not check these.
  • If you are a Saathi: wear a helmet on a bike, use a seat belt in a car, and do not travel if the driver seems unwell, careless or unsafe.
  • Agree beforehand how any costs are shared. RAAH does not handle payments.

Block and report

  • Block a member at any time from a lead, a connection or a chat. They will not be told.
  • Report a member if they harass you, behave inappropriately, use a fake profile or make you feel unsafe. Administrators will review your report. If your report involves a chat, an administrator can read that conversation.
  • You will be told when your report has been reviewed, but not which action was taken.

Emergencies

RAAH does not provide emergency services. If you are in danger, contact the local emergency services immediately (in India, call 112). Then report the member on RAAH when it is safe.